Order Processing & Handling

Standard order processing and preparation takes 3 to 5 business days prior to carrier dispatch for standard stock items (Monday through Friday, excluding major US holidays).

Extended Build & Lead-Time Items

Certain remanufactured units or custom-order assemblies require extended build, machining, or testing times (up to 10 business days). For orders requiring extended processing beyond the standard window, Spencer's Auto Parts will send an order schedule notice via email. Custom build and machining work will commence upon receiving written customer email confirmation. The agreed-upon email schedule supersedes standard processing times and serves as the binding fulfillment timeline.

Shipping Destinations

We offer direct ground and freight shipping exclusively to delivery addresses within the 48 contiguous United States (excluding Alaska, Hawaii, US Territories, and PO Boxes/APO addresses).

Freight Forwarding & Port Delivery

We do not ship directly to international addresses, Alaska, or Hawaii. However, we can ship your order directly to any US-based freight forwarding facility, port, or logistics hub located within the lower 48 states.

Customer Responsibility

The customer is fully responsible for selecting, hiring, and coordinating with the freight forwarding company.

Delivery Liability

Spencer's Auto Parts' delivery responsibility ends once the shipment is safely delivered and signed for at the designated US freight forwarding facility or port. Any onward transit, customs clearance, import duties, or damage occurring after transfer to the forwarder is the sole responsibility of the customer.

Transit & Delivery Times

Standard ground/freight transit time is 3 to 7 business days depending on delivery location within the contiguous United States.

Freight Deliveries

Heavy items such as engines, transmissions, and transfer cases ship via commercial freight carriers. Commercial business addresses with a loading dock or forklift are strongly preferred. Residential deliveries and locations without an unloading dock are accommodated using standard carrier delivery services.

Transit Damage Reporting

Any transit damage must be reported within 48 hours of delivery. Inspect all shipments immediately upon arrival. If the crate or packaging shows visible damage, note "Damaged Upon Arrival" on the carrier's Delivery Receipt before signing and contact us immediately at contact@spencersautoparts.online with photographs of the damage.

Refused Deliveries & Undeliverable Shipments

If a shipment is refused at delivery, or if the carrier cannot deliver due to an incorrect address, restricted access, or lack of customer contact to schedule drop-off, the shipment will be returned to our facility. The customer is responsible for all round-trip shipping costs (original outbound freight and return freight) plus any carrier storage fees incurred, which will be deducted alongside the 15% restocking fee from any final refund.

Return Window

Eligible items may be returned within 30 days from the date of delivery.

Return Method

Returns are accepted strictly via mail or commercial freight. We do not offer in-store or in-person returns.

Return Eligibility & Condition

Items must be returned in their original condition, unused, uninstalled, un-disassembled, and in original packaging or crate.

Restocking Fee

A 15% restocking fee applies to all voluntary returns (such as ordering the wrong part, mind change, or no longer needing the item) and is calculated based on the original item purchase price.

Return Shipping Costs & Billing

The customer is responsible for all return shipping and freight charges unless the return is due to our packing error, a confirmed internal mechanical defect, or a pre-approved transit damage claim reported within the 48-hour window.

Prepaid Labels

For customer convenience, Spencer's Auto Parts can generate a prepaid return freight label. The actual cost of the return freight shipping label, along with the 15% restocking fee, will be deducted directly from the total refund amount.

Self-Arrangement & Billing Limits

If the customer arranges their own return shipping, it must be prepaid in full. Under no circumstances do we accept COD (Collect on Delivery) shipments, nor may Spencer's Auto Parts be listed as the bill-to party on any return freight bill. Unauthorized freight-collect or COD shipments will be refused at our loading dock.

Refund Processing Time

Approved refunds are issued to the original payment method within 5 to 7 business days after the returned item is received, inspected, and verified at our facility.

Order Cancellations

Orders may be canceled for a full refund prior to carrier dispatch or item dismantling. Once an item has been pulled, crated, or handed over to the freight carrier, the order cannot be canceled and falls under our standard 30-day Return Policy.

Core Returns & Deposit Refunds

If a core charge applies to your remanufactured component, it will be clearly displayed at checkout. Core refunds are processed within 10 business days of core receipt at our facility, subject to physical inspection:

30-Day Scheduling Deadline

To qualify for a core deposit refund, the core pickup or return shipment must be scheduled within 30 calendar days of your original product delivery date. Core returns scheduled after 30 days are ineligible for a deposit refund.

Core Condition

Cores must be returned fully assembled, fully drained of all fluids, and identical to the model purchased. Severely cracked blocks, un-rebuildable assemblies, or missing internal components will result in partial or total forfeiture of the core deposit.

Core Return Freight

Unless explicitly offered as part of a promotional offer, the customer is responsible for return freight shipping costs on core units. Prepaid return core labels generated by Spencer’s Auto Parts will have the freight label cost deducted directly from the final core deposit refund.

Reporting Period

If you receive a defective or incorrect item, you must notify us within 48 hours of delivery.

Resolution

Spencer's Auto Parts will provide a pre-paid return freight label or arrange carrier pickup at no cost to you. Upon receipt and inspection, we will issue a full refund (restocking fee waived) or ship an exact replacement based on inventory availability.

Data Collection

We collect personal information necessary to process orders, including name, shipping address, billing address, phone number, and email address.

Data Protection

We do not sell, rent, or lease customer data to third parties. Information is shared only with payment gateways and shipping/freight partners strictly to fulfill your order.

Order Acceptance

All orders are subject to stock availability and price verification. We reserve the right to cancel orders arising from typographical or system errors.

Payment Methods & Currency

All transactions are processed in US Dollars ($ USD). We accept major credit/debit cards (Visa, MasterCard, American Express, Discover) and PayPal. Full payment is required at checkout prior to order fulfillment.

Certified Installation Required

All engines, transmissions, and transfer cases must be installed by a licensed, certified repair facility (ASE-certified mechanic) within 30 days of delivery. Self-installation or installation by an uncertified individual voids warranty coverage.

Maintenance & Parts Preparation

Engines, transmissions, and transfer cases are shipped as base long blocks or assemblies. Installers must replace all standard wear items prior to startup, including main seals, gaskets, oil filters, spark plugs, fluids, and strainers.

Warranty Coverage

Used Drivetrain Components

Covered by a 5-year parts-only warranty starting from the delivery date.

Parts-Only Disclaimer

"Parts-only" means Spencer's Auto Parts will provide a replacement part or issue a refund for the cost of the part itself if it is found to be mechanically defective. This warranty strictly excludes any labor charges, mechanic installation/removal fees, shop diagnostic fees, fluid replacement costs, towing, or rental vehicle expenses.

Remanufactured Drivetrain Components

Covered by a 3-year parts and labor warranty against mechanical defects in internal parts and workmanship. Approved labor claims are reimbursed at a fixed rate of $50.00 per hour based on standard industry Mitchell/AllData labor time guides.

Warranty Exclusions

Warranty does not cover towing fees, rental vehicle expenses, loss of time or income, incidental damages, labor costs exceeding the $50/hr rate cap, or non-covered components.

Non-Covered Engine Components

Coverage applies strictly to the bare engine block, cylinder head(s), and internally lubricated parts. All external components, covers, and bolt-on accessories are excluded from warranty coverage, including but not limited to: valve covers, oil pans, timing covers, intake and exhaust manifolds, wiring harnesses, sensors, fuel injectors, water pumps, alternators, starter motors, turbochargers/superchargers, flywheels/flexplates, gaskets, seals, and belts. All external accessories and covers attached to the unit—including both those explicitly listed above and any other attached external components—are included solely for buyer convenience or shipping protection. They are not covered under warranty if cracked, dented, missing, or damaged.

Non-Covered Transmission & Transfer Case Components

Coverage applies strictly to the main transmission or transfer case housing and internally lubricated mechanical parts. Excluded items include: external wiring, external sensors, solenoids, switches, shift linkages, coolers, torque converter seals, external gaskets, oil pans/covers, and fluid lines.

Usage & Maintenance Exclusions

Warranty is voided if failure is caused by:

Commercial, racing, off-road, or competitive use.

Overheating, operating with improper fluid levels, or using incorrect fluid types.

Failure to replace required service items (gaskets, seals, filters, and fluids) upon installation.

Unauthorized disassembly, alterations, modifications, or opening of sealed components without prior written approval.

Dispute & Chargeback Policy

Initiating a payment dispute, credit card chargeback, or PayPal claim prior to returning the purchased item or allowing Spencer’s Auto Parts to inspect and resolve a warranty claim constitutes a breach of contract.

Warranty Voidance

Filing a payment dispute or chargeback immediately suspends and voids all active warranty coverage (both 5-year used parts-only and 3-year remanufactured warranties) for the item associated with the dispute. Warranty coverage cannot be reinstated once a formal payment dispute is opened.

Return Obligation

Opening a payment dispute or chargeback does not waive the customer’s obligation to return the part. If a customer disputes a payment, they remain fully obligated to return the item to Spencer’s Auto Parts in accordance with our standard 30-day Return Policy.

Fee Assessments & Deductions

All standard return conditions—including the 15% restocking fee, customer responsibility for round-trip freight/shipping costs, and deductions for unreturned or missing components—apply fully to items returned in connection with a dispute or chargeback.

Recovery of Costs

If a payment dispute or chargeback is decided in favor of the customer while the customer remains in possession of the item, Spencer’s Auto Parts reserves all legal rights to recover the physical property, collect unpaid balances, and seek reimbursement for legal fees, collection costs, and freight charges incurred.

Governing Law & Venue

All purchases, transactions, store policies, website usage, and legal disputes arising from or relating to Spencer’s Auto Parts shall be governed by, construed, and enforced in accordance with the laws of the State of Oregon, without regard to its conflict of law principles. Any legal action, lawsuit, or judicial proceeding must be brought exclusively in the state or federal courts located in Yamhill County, Oregon, and the customer explicitly consents to the personal jurisdiction and venue of such courts.

Limitation of Liability & Disclaimer of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SPENCER’S AUTO PARTS SHALL NOT BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, INDIRECT, OR PUNITIVE DAMAGES ARISING FROM THE SALE, SHIPMENT, HANDLING, INSTALLATION, OR USE OF ANY PRODUCT SOLD. THIS INCLUDES, WITHOUT LIMITATION: LOSS OF VEHICLE USE, LOST WAGES OR BUSINESS INCOME, TOWING FEES, RENTAL CAR EXPENSES, STORAGE FEES, MECHANIC DIAGNOSTIC CHARGES, HOTEL ACCOMMODATIONS, OR DAMAGE TO OTHER VEHICLE COMPONENTS OR PROPERTY. IN ALL EVENTS AND UNDER ALL LEGAL THEORIES, SPENCER’S AUTO PARTS’ MAXIMUM TOTAL LIABILITY SHALL NOT EXCEED THE ORIGINAL PURCHASE PRICE PAID BY THE CUSTOMER FOR THE SPECIFIC PART GIVING RISE TO THE CLAIM.

Severability

If any provision, clause, or sub-clause of these Store Policies is determined to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such determination shall not affect the validity or enforceability of any remaining provisions, which shall remain in full force and effect.

Entire Agreement

These Store Policies constitute the entire agreement and understanding between the customer and Spencer’s Auto Parts regarding purchases, shipping, returns, warranties, and disputes, superseding all prior oral or written representations.