Shipping policy

At Spencer’s Auto Parts, we take pride in delivering your order safely, efficiently, and with full transparency. We know that when your vehicle needs a replacement part, timing matters, and our team is committed to ensuring a smooth delivery process every time.

We currently serve the lower 48 states within the United States. All qualifying orders include fast, reliable, and free shipping, subject to the requirements and restrictions outlined below.

Order Processing & Cut-Off Time

  • Orders are processed within 3–5 business days (Mon–Fri).
  • Orders placed before 5:00 PM PST are processed the same day. Orders after this cut-off will be handled the next business day.
  • No processing occurs on weekends or U.S. federal holidays.

Shipping Methods & Transit Time

  • Standard Shipping: 3–7 business days (Mon–Fri).
  • Deliveries are made only on business days.

Shipping Destinations

We offer direct ground and freight shipping exclusively to delivery addresses within the 48 contiguous United States.

  • Shipments cannot be delivered to Alaska, Hawaii, U.S. Territories, or PO Boxes/APO/FPO addresses.
  • All delivery locations must be accessible for standard ground carriers or commercial freight carriers.
  • Residential or restricted-access locations may incur additional delivery fees depending on carrier requirements.

Standard Shipping

  • Standard Shipping: Free Shipping to customer's within the 48 contiguous United States. 
  • Limited Access or Special Delivery: Spencer's Auto Parts has the right to refuse delivery to specific address as they are not within our delivery range or inaccessible by freight trucks. 

Delivery Inspection

To protect our customers and ensure accuracy:

  • All deliveries must be inspected at the time of receipt.
  • Any visible damage must be noted on the delivery receipt immediately.
  • If transit damage is discovered, Spencer’s Auto Parts must be notified within 48 hours of delivery.
  • Claims made after this timeframe cannot be covered, replaced, or refunded.

Warranty Claims

For products covered under warranty:

  • Submit a claim by email to contact@spencersautoparts.online with the following details:
    • Order number
    • Full name
    • Part ordered
    • Detailed description of the issue or part failure
  • All warranty claims are evaluated in accordance with our standard warranty terms and conditions.

Shipping Restrictions

  • Service limited to Lower 48 Contiguous States.
  • No shipping to P.O. Boxes, APO/FPO, Alaska, Hawaii, or certain remote areas.
  • International shipping is not available.

Tax & Duties

  • U.S. Sales Tax: Spencer's Auto Parts does not collect sales tax at checkout. Customers are responsible for any applicable state or local use taxes according to their local regulations.
  • International Shipping: No international duties or customs fees apply, as we currently ship exclusively within the United States.

Lost, Delayed, or Damaged Shipments

  • Report lost packages if not received within 7 business days past the estimated delivery date.
  • Damaged shipments must be reported within 48 hours with photo documentation.
  • Resolutions may include replacement, reshipment, or refund, depending on the situation.

Returns & Exchanges

  • Eligible returns must be unused, in original condition, and returned within the 30 calendar days of original delivery date as noted on signed delivery receipt by recipient. All returns are subject to the Shipping Policy.
  • Customers must contact us before initiating a return.
  • For complete details, please see our Return & Refund Policy.

Holiday Schedule

No shipping or processing occurs on U.S. federal holidays. During peak holiday periods, order timelines may extend due to carrier delays. Customers are encouraged to order early to avoid disruptions.

Address Accuracy & Responsibility

  • Customers are responsible for ensuring shipping information is accurate.
  • Orders shipped to incorrect addresses provided at checkout are not eligible for free reshipment. Address changes after shipment are subject to LTL freight carrier reconsignment rules.
  •  Any modification to the destination address—including minor street, city, or zip code corrections—will result in carrier reconsignment fees, which must be paid by the customer before delivery can proceed.
  •  Shipments will be held by the carrier until payment is processed. The customer is responsible for any additional carrier storage fees accrued during processing delays.

Contact Information

For shipping inquiries or support, please contact:

Trade Name: Spencer’s Auto Parts
Phone: +1 503-489-7093
Email: contact@spencersautoparts.online
Address: 15591 SE Lower Island Rd, Dayton, Oregon 97114, United States
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM (PST)