Spencer's Auto Parts™
Privacy Policy & Warranty Information - Your rights, our commitments, and comprehensive warranty coverage for all drivetrain components.
Spencer's Auto Parts™ Privacy Policy
Last updated: March 2025
This Privacy Policy describes how Spencer's Auto Parts™, LLC ("we" or "us") collects, uses, and shares your personal information when you use our website https://www.spencersautoparts.online/ and any of our subdomains (the "Website").
Personal Information We Collect
When you visit the Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Website, and information about how you interact with the Website. We refer to this automatically collected information as "Device Information".
We collect Device Information using the following technologies:
- "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org
- "Log files" track actions occurring on the Website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- "Web beacons", "tags", and "pixels" are electronic files used to record information about how you browse the Website.
How We Use Your Personal Information
We use Device Information for:
- Functionality: To recognize you on our website and recognize your previously selected preferences, including your preferred language and your location.
- Advertising: To collect information about your visit, the content you viewed, the links you followed, and information about your web browser, device, and IP address.
- Affiliate Marketing: To track which member of our affiliate team referred you to us for the purpose of granting commissions to them if you purchase from us.
Data We Store
We process and store your data using the following providers:
- Wix Website Host
- Stripe & Other Payments Processors
- Google Workspace (including Gmail)
Your Data Protection Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. Under certain conditions, you may also have the right to restrict or object to our processing of your data, and to request that we transfer your Personal Information to another organization.
Email Marketing
If you make a purchase on this Website, download a free resource in exchange for your email address, and/or opt in to receive emails, you agree to receive email communications from this site, including but not limited to newsletters, site updates, promotions, and other announcements and correspondence.
Important: You have the right at any time to stop us from contacting you for marketing purposes. If you opt to unsubscribe from receiving emails, you understand that you may no longer receive information or updates from this Website, including promotions or product updates.
Remanufactured Engine Warranty
Spencer's Auto Parts™ provides the highest quality remanufactured parts to their customers. Each drivetrain component will have its warranty period posted on the listing and at the time of sale. This warranty cannot be changed or altered after purchase.
Important Requirements
All remanufactured orders must have VIN and Mileage from the vehicle at time of sale. We recommend taking a photo of the odometer. Spencer's has the right to cancel an order if customer ordered incorrectly or process the difference in product pricing for the correct part per customer's agreement.
Warranty Coverage
Some remanufactured drivetrain components have a parts and labor warranty - see product details for those terms. All labor hours are paid per manufacturer installation and removal procedure. We use AllData to collect this information. Labor payout cannot exceed cost of item purchased. See product details for labor reimbursement cost before purchasing.
Parts Coverage
All remanufactured parts will be shipped as stripped down long block interchanges. There will be no fluid or filters installed when shipped - customer must provide new fluid and filters as needed. Customer will need to provide all external covers, seals and gaskets as needed.
Not Included: Spencer's is not responsible for providing external bolt-on parts such as but not limited to: intake manifold, oil pan, exhaust manifold, valve covers or other bolt-on accessories to the outside of the block and heads.
Core Conditions
Please return the core in the same build level as the remanufactured part provided. If not, there will be a charge back. Core return periods based on product ordered - see part description for return time frames. Cores must have block and heads intact, must be able to rotate engine assembly. Non-usable core returns can have their core refund voided. Some cases a 50% core reimbursement can be issued.
Warranty Exclusions
All parts and drivetrain items are intended for use under the manufacturer's guidelines. Modifications or alterations to "make it work" will void this warranty. All items sold are intended for the vehicle that part was ordered for. Swapping engines or using components not intended for OEM purposes will be denied any and all warranties unless expressed at the time of sale.
Used Engines, Transmission, Transfer Cases and Related Drivetrain Components
All Spencer's Auto Parts™ Drivetrain Components (Engines, Transmission, Transfer cases, Front and Rear Axles) will have the option of a 1, 3 or 5 year warranty option at checkout. Each warranty period follows the same terms and conditions as listed here.
Warranty Details
- All USED drivetrain components are guaranteed to be in working order at the time of purchase
- This is an unlimited mile parts only warranty on used drivetrain items
- The warranty is not transferable to anyone at any time
- We offer a one-time replacement part of the part that failed
- Your part must be installed within 30 days of delivery
Warranty Process
During the warranty period chosen by the consumer, we will replace that part at our option or refund your money within 30 days of delivery for a part that proves defective under normal use and maintenance. Customer is responsible for returning the part with the original invoice to us.
Warranty Exclusions
- If the engine or transmission is disassembled in any way without our expressed written authorization
- Improper installation by an uncertified mechanic at a non-licensed repair facility
- Problems caused by vehicle accident, fire, theft, vandalism, acts of terror or natural disasters
- Operation of the vehicle without proper lubrication or cooling
- Manufacturer Recall - contact your local dealership
- Continuing to operate the vehicle after part failure
Parts Not Covered
Used engines are sold as long block interchanges. Parts not covered include: Intake manifold, injectors, fuel rail, EGR, throttle body, oil pan, flywheel/flexplate, exhaust manifolds, timing cover, timing chain guides, timing chains, balancer, water pump, engine accessories, valve covers, hoses, sensors, wiring harnesses and turbos.
Installation Requirements
Engine Assembly:
- Perform a full tune-up (spark-plugs, wires, air filters, hoses, belts)
- Replace engine oil and oil filter
- Replace gaskets and seals as needed
- Replace thermostat and water pump
- Flush cooling system and refill with antifreeze
- Change oil after first 600 miles and at recommended intervals
Shipping and Return Policy
Free Shipping Requirements
To qualify for Free Shipping, the product must be shipped to a commercially zoned address that has the ability to unload a tractor or trailer. Farms, Schools, Trailer Parks, Shopping Plazas, Government Buildings and various places do not qualify for our free shipping promotion.
Delivery Inspection
Make sure to inspect all deliveries and note any damages on the delivery receipt. If damage occurred during transit, Spencer's Auto Parts must be notified within 48 hours of delivery. Items not reported within that time frame will not be covered or replaced and no refunds will be issued.
Returns and Cancellations
- Canceling an order after 24 hours from the time of purchase is subject to a 25% handling and restocking fee plus the customer assumes all shipping costs
- Customer is responsible for return shipping cost and up to 25% restocking fee if the part is unused, has appearance issues, incorrect part ordered, refused delivery or unable to deliver
- Parts that are returned must be done within 30 days of receiving for a refund
- After 30 days there will only be the option of replacement only on all drivetrain components
Warranty Claims
To initiate a warranty claim, contact us by email with your order number, name, part ordered and a description of the problem or the circumstance of the part failure.
Additional Shipping Costs: Spencer's Auto Parts has the right to charge for additional shipping costs if additional accessorials are used at time of delivery.
Contact Us
For more information about our privacy practices, warranty claims, or if you have questions about any of our policies, please contact us: