Refund policy

At Spencer’s Auto Parts, we want our customers to feel confident when shopping with us. We work hard to ensure accuracy and quality in every order, and we understand that returns or exchanges may occasionally be needed. This policy explains our return and refund process in a clear and customer‑friendly way.

Return Eligibility

  • Returns are accepted within 30 days of delivery.
  • Items must be unused, uninstalled, and returned in their original condition with all packaging and documentation included.
  • Final sale items are not eligible for return or refund.

Return Method

  • Return Window: Eligible items may be returned within 30 days from the date of delivery.
  • Return Method: Returns are accepted strictly via mail or commercial freight. We do not offer in‑store or in‑person returns.
  • Return Eligibility & Condition: Items must be returned in their original condition—unused, uninstalled, un-disassembled, and in original packaging or crate.

Restocking Fee

  • A 15% restocking fee applies to all voluntary returns (wrong part ordered, change of mind, or no longer needing the item).
  • The restocking fee is calculated based on the original item purchase price and deducted from the refund.

Return Shipping & Freight Costs

  • Customer Responsibility: The customer is responsible for all return shipping and freight charges unless the return is due to:
    • our packing error,
    • a confirmed internal mechanical defect, or
    • a pre‑approved transit damage claim reported within 48 hours of delivery.
  • Prepaid Labels: Spencer’s Auto Parts can generate a prepaid freight return label upon request.
  • The actual cost of the prepaid freight label, along with the 15% restocking fee, will be deducted directly from the refund amount.
  • Self‑Arranged Freight: If the customer arranges their own return shipping, it must be fully prepaid.
  • No COD or Freight‑Collect: We do not accept COD (Collect on Delivery) shipments, nor may Spencer’s Auto Parts be listed as the bill‑to party on any return freight bill. Unauthorized freight‑collect shipments will be refused at our loading dock.

Refund Processing Time

  • Approved refunds are issued to the original payment method within 5–7 business days after the returned item is received, inspected, and verified at our facility.
  • Additional time may be required for banks or credit card providers to post the refund.

Order Cancellations

  • Orders may be canceled for a full refund prior to carrier dispatch or item dismantling.
  • Once an item has been pulled, crated, or handed over to the freight carrier, the order cannot be canceled and will fall under the standard 30‑day Return Policy.

Core Returns & Deposit Refunds

If your remanufactured component includes a core charge, it will be clearly displayed at checkout. Core refunds follow the conditions below:

  • 30‑Day Scheduling Deadline: Core pickup or return shipment must be scheduled within 30 calendar days of your original product delivery date. Returns scheduled after 30 days are ineligible for a core deposit refund.
  • Core Condition: Cores must be fully assembled, fully drained of fluids, and identical to the model purchased. Severely cracked blocks, un‑rebuildable assemblies, or missing internal components may result in partial or total forfeiture of the core deposit.
  • Core Return Freight: Unless explicitly included as part of a promotional offer, the customer is responsible for return freight costs. Prepaid core labels generated by Spencer’s Auto Parts will have the freight cost deducted from the final core deposit refund.

Exchanges

If you wish to exchange an item:

  • Please contact our support team to confirm product availability.
  • Exchanges follow the same eligibility requirements and return freight process as standard returns.

Damaged or Incorrect Items

If you receive an item that is defective, damaged, or incorrect:

  • Report the issue within 48 Hours of delivery.
  • Provide photos and order details by email to contact@spencersautoparts.online.
  • Damage claims and warranty coverage are limited strictly to covered parts as defined in Spencer's Auto Parts' official Warranty & Return Policy. Spencer's Auto Parts is not responsible for damage to non-covered components, bolt-on accessories, labor costs, or incidental charges incurred during installation.

Non-Returnable Items

  • Final sale items
  • Used, modified, or improperly installed parts
  • Items returned without original packaging or documentation

Contact Information

For return or refund inquiries, please reach us at:

Trade Name: Spencer’s Auto Parts
Phone: +1 503-489-7093
Email: contact@spencersautoparts.online
Address: 15591 SE Lower Island Rd, Dayton, Oregon 97114, United States
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM (PST)